Jumbo, the Dutch supermarket chain, introduced slow checkouts when it discovered some people enjoy chatting while paying for their goods.

The added personal touch is helping many people, especially the elderly, deal with loneliness. The move has proven so successful that Jumbo has installed the slow checkouts in 200 stores.

With the kletskassas or 'chat cash registers', Jumbo wants to contribute to signaling and reducing loneliness, and invite people for a chat in an accessible way. 
 “Many people, especially the elderly, sometimes feel lonely. As a family business and supermarket chain, we are at the heart of society. Our stores are an important meeting place for many people and we want to play a role in identifying and reducing loneliness. We do this in various ways, including our Kletskassa’s” says Colette Cloosterman-van Eerd, CCO of Jumbo.

Source: Issuu

https://issuu.com/crusademagazine/docs/crusademagvol178julyaugust2022/s/16360108